Frequently Asked Questions
Will I be charged storage?
Yes, Storage is free for the first 2 days, then it is $10 per day after that. (This fee will be charge at the depot upon collection)
Can I leave personal effects in the car?
Yes. Conditions do apply.
- There will be a fee attached for personal belongings stored and carried within the vehicle.
- No more than 150kg.
- The contents MUST not exceed window height.
- The driver must also be able to move the driver's seat completely backwards.
- No insurance cover is offered on any personal effects.
- Exceeding the personal effects guidelines will result in rejection of transportation.
Do you transport trailers?
We do transport trailers, however the dimensions will be required before we can approve. Sorry we can't assist you with boats or caravans.
When is payment made?
All payments are made on booking, we do not offer accounts for regular customers.
Do you charge a cancelation fee?
Yes, a cancelation fee of $99 is applied to all bookings that are cancelled.
For Cancelations made on the day of scheduled pick up 50% of the total cost will be charged.
Cancelations for "Urgent Freight" 48 hours' notice is required. Failing to meet this requirement will incur 80% of the total cost being charged.
Do I have to book online?
No, Please feel free to contact our friendly staff to book your vehicle in over the phone. Contact Us
When will I know my car has arrived?
Our drivers will make contact and arrange for you to collect your vehicle, When possible the driver will give three hours' notice Prior to arrival.
Can someone collect the vehicle on my behalf?
Yes, we do require you to inform our office of a change to pick up contact.
I want to transport my vehicle interstate, can you help?
We are able to recommend a reputable company to use and it will be up to you to book the vehicle with them.
Is my car covered by insurance?
Queensland vehicle Transport offer transport insurance whilst in our care, this is included in your quote.
Can you deliver my car after a certain date?
We sure can, if you are not going to require your vehicle until after a certain date, we can insure your vehicle is ready when you are.
Are your trailers enclosed?
Sorry! We do not offer enclosed transport Options.
Have you got other questions?